Human Welcome,
AI Brain.
Our challenge is to make technology more human.
Lumi is the conversational AI that anticipates your guests’ needs in up to 50 languages, transforming unstaffed receptions into five-star experiences.
Empower Your Staff
The 24/7 Guest Experience,
Perfected.
Stop wasting human potential on repetitive check-ins and routine questions. Lumi takes over the 24/7 workload, liberating your team to focus exclusively on high-value guest relations and genuine hospitality.
Native support for up to 50 languages
Autonomous Knowledge & Forms
A self-learning core that automatically updates your facility’s info, routing data directly into your existing ecosystem.
Proactive Journey Workflow
hybrid communication
Transitions effortlessly between AI assistance and human staff, ensuring guests always receive the exact level of support they need.
The Core Intelligence
Listens. Reasons. Acts. Learns.
A living ecosystem that evolves and improves with every single interaction.
INPUT
IT LISTENS
Detects context
“It’s raining”
“Guest in room for 2 hours”
“Corporate Profile”
core
IT REASONS
The engine crosses the data
Bored Guest +
Bad Weather
= Opportunity
outPUT
IT TAKES ACTION
Automated Upselling
Sends notification: “Is it raining?
Relax in our SPA with a 20%
discount”
FEEDBACK
IT LEARNS
Permanent memory
Gluten-intolerant guest -> On
the next return, the minibar is
already personalized
without asking.
One brain, three powerful configurations to capture every interaction.
Always with you, everywhere.
kiosk
tablet
mobile (web app)
Connects seamlessly with your world.
Modular architecture.
Lumi is designed to be the brain of your operations. It easily integrates with external environments, enriching existing information and taking direct control of your smart facility.
api first
Easily integrates with external environments to enrich existing data and synchronize operations instantly.
IoT ready
Directly interacts with smart facility automation already present in your buildings, supporting Salto, KNX, IFTTT, and Home Assistant.
MCP / AI Connect
Native connection to existing AI agents and language models already implemented within your company’s infrastructure.
Form Generator
Instantly creates dynamic forms and surveys to trigger automated workflows, collect structured guest data, and route it anywhere.
Real-World Impact Across Verticals.
One Intelligence. Endless Environments.
Bridging the gap between digital intelligence and physical spaces to deliver automated, high-value experiences everywhere.
Hospitality & Smart Hotels
Elevate the guest journey. Lumi automates premium check-ins, provides 24/7 multilingual support, and drives high-value upselling for unstaffed five-star care.
Corporate & Coworking Spaces
Streamline business hubs. Lumi welcomes members, manages front-desk workflows, and handles room bookings, freeing your team for community growth.
Smart Living & Automated Real Estate
Give a voice to buildings. Natively connecting with Salto, KNX, and Home Assistant to control environments and unlock doors through simple conversation.
Experience Retail & Interactive Spaces
Maximize physical foot traffic. Lumi proactively engages visitors, showcases digital product portfolios, and captures structured data via custom forms.
OUR LIVING demo sites
Tested and Proven in Our Own Spaces.
Lumi isn’t just a theoretical concept. It is the active, beating heart of our own daily operations. We continually test, refine, and perfect its intelligence across our proprietary locations before bringing it to yours.
15,000+
Monthly Interactions
Handled completely autonomously across text, voice, and interactive kiosks.
85%
Zero-Touch Resolution
Of all guest and member requests are resolved by Lumi without any human intervention.
40+ hours
Saved per Week
Time liberated for our staff in each facility, allowing them to focus on high-value human relationships.
4.9/5
Guest Satisfaction
Average rating from real users interacting with our Phygital Assistant for their daily needs.
Hospitality
Active across The Castelletto and our historic villa The Foscarini, Lumi automates five-star hospitality, from night check-ins to local recommendations.
Corporate
Active across 4 Infinite Area Coworking Spaces. Lumi streamlines daily operations by managing front-desk inquiries and meeting room access autonomously.
Three powerful solutions. One intelligent foundation.
The Connected Ecosystem.
Discover a fully integrated suite designed to elevate every physical space. A unified architecture that transforms complex operations into seamless, automated experiences.
The Phygital Assistant
The conversational AI core. Automates guest care, answers inquiries, and manages front-desk workflows, 24/7.
Intelligent Vending
It turns vending into a personalized experience. Nexocab learns preferences, automates access, and connects products to your ecosystem.
Semantic Video Intelligence
Search the scene. Trigger the action. It transforms standard video streams into searchable events, operational insights, and automated real-world actions.
H4H
The Smart Space Operating System
Hospitality for Humans. Much more than a simple orchestrator, H4H is the ultimate platform powering your entire facility. It manages the complete guest journey, integrating your PMS, enabling 100% keyless access, driving automated upselling, and optimizing energy costs, while unifying Lumi, Nexocab, iQFrame, and your IoT into one flawless, intelligent ecosystem.
Step into the future
Ready to upgrade your reality?
Take the first step towards a smarter, automated future. Fill out the form below to request a personalized demo, or book an exclusive tour to see our ecosystem live at The Castelletto.